Return policies                                                   

 Please read the shipping and return / cancellation policies completely before purchasing.

By purchasing any products from this website, you are acknowledging & agree to all policies & statements posted on this website by Vixen’s Visions. If you have any questions about any of our policies, please feel free to contact us at any time at Customerservice@vixensvisions.com.
Other than the exception stated below, ALL SALES are FINAL.

Manufacturers Defect: If you get a product that is defective, please contact us immediately after receiving the item for instructions. We will ONLY send a replacement of the same style, size, and material & color (unless that item is no longer available) after we receive the item back, WE inspect it, AND the manufacturer inspects it, and it is found to be a manufacturer’s defect. Items must be unused and in original packaging with any tags still attached.
By LAW, we cannot & will not take back any Lingerie, hosiery, undergarments, swimwear, and other intimate item's which have been used or worn due to the nature of the products. Once again, all other items such as costumes and outerwear clothing will only be replaced in the same style, size, material, & color ONLY if it is found to have a manufacturing defect.
IF, an exception is made regarding the return of an item by the management of Vixen’s Visions, the returned item can & will be subject to a 25% restocking fee & all shipping fees are to be paid the customer. Shipping is not refundable.

We need to be notified within 3 business days of receipt of any item for the exchange of an identical item as per the terms set forth in the paragraph above. So again, please choose your STYLES, SIZES, MATERIALS, & COLORS very carefully. Any & ALL returns sent back without prior authorization and instructions will be refused and all shipping costs will be paid by the buyer. Only if an item is on backorder for more than 30 days, can you request that an item be exchanged for another item of your choice of equal or lesser value. NO OTHER EXCHANGES WILL BE ACCEPTED FOR ANY REASON.
Shipping costs will not be refunded.


We are not responsible for item's being late or lost due to problems with the delivery service. If you need an item by a certain date, please contact us as soon as possible for express shipping options. The shipping companies are solely responsible for backing their guarantees. We can only be responsible for things on our end, and are not responsible for delivery service errors. We will do our best to provide you with any information we can, including tracking number's whenever available & if requested. Please read our Shipping policy.

We do not accept ANY cancellations once an order has been placed. Partly due to the fact that we frequently have items "Made to Order" for our customers whenever possible that are either "out of stock", "non-stocked or less frequently ordered" & "custom made" items. So please make sure that you really want & are ready to purchase the item(s) in your order, and that you understand delivery time frames vary for many reasons.

Unfortunately by the abuse of many items being returned after being worn or purchasing with the intent to keep only the items they like the best, many companies have had to adhere to stricter return policies to stay in business. We hope that you understand why we have these polices, and we have to pass on the policies made by the manufacturers of the products. Most items are very easy to fit if you know your size. Most items have stretch added to them, regardless of what fabric they are made of. This really helps to insure a better and easier fit.
We have the right to refuse service to anyone. Please treat us as you would like to be treated yourself. :)

Your business is extremely important to us, and we really do our best to offer only high quality items, and give you the best customer service we can.

Thank you for shopping with us!
Sincerely,
Vixen’s Visions